Terms and Conditions, Cancellation Policy

With us, all bookings are easy and worry-free. We appreciate your inquiry into the tours we offer and promise you excellent service at an affordable price. All changes made before the confirmation of the Tour and before the first deposit are done free of charge. We also have a customer-orientated, flexible refund policy.

1. Reservations and Payments

A deposit of USD 500 per person or 10% of the total tour price (whichever is higher) is required if there is a gap of at least 6 months between the booking date and the travel date.
If the travel date is within 6 months of the booking date, a minimum deposit of 25% of the total tour price is required.

Please note that certain hotels, such as Heritage Hotels, Palace Hotels, and Jungle Lodges, may require higher deposits at the time of booking.

Additionally, a full deposit is required at the time of booking for services including, but not limited to:

➜ Boat cruises
➜ Train journeys
➜ Domestic and international flights
➜ Jungle safaris, if applicable

This deposit confirms your tour reservation. By paying the deposit, you agree to all of our Terms & Conditions

1.3 The outstanding balance (i.e., the full payment for the tour) must be settled between 45 to 60 days prior to the start of the tour, depending on the hotels selected.

Methods of payment: PayPal, Bank/Wire Transfers, Credit Cards and Wise.com (formerly, Transferwise) are accepted.

2. Changes to Your Itinerary

All changes to your tour itinerary requested and done prior to your confirmation and deposit payment will be happily dealt with completely cost-free. Changes requested after the deposit is paid will infer a small fee of €25 or $25 per person for each request. While making such alterations to the itinerary or to the bookings, if any extra costs incurred by the company, it is the client’s responsibility to settle all those extra costs which includes all charges and fees levied by any third parties like airlines, hotels, and cruise operators.

3. Cancellations or Alterations to Bookings, Applicable Refunds

3.1 In the case of cancellation done by the client and/or changes to the Tour Contract, as per clause 4, as well as alterations and cancellations in the event of any force majeure, see Clause 5, all refunds are subject to these charges:

➜ Cancellations received up to seventy (70) days before the start of the tour are eligible for a 90% refund of the total tour price —– From the eligible refund amount, we will deduct the costs of any booked train journeys, boat tours, non-refundable deposits paid to heritage hotels, special boutique hotels, and jungle lodges —– Please note that flight cancellations—both domestic and international—are subject to the cancellation policies of the respective airlines, and will be handled separately from our tour refund terms.

➜ For cancellations received between forty-five (45) and sixty-nine (69) days before the tour start date, 80% of the total tour price will be refunded —– From the eligible refund amount, we will deduct the costs of any booked  train journeys, boat tours, non-refundable deposits paid to heritage hotels, special boutique hotels, and jungle lodges —– Please note that flight cancellations—both domestic and international—are subject to the cancellation policies of the respective airlines, and will be handled separately from our tour refund terms.

➜ For cancellations received between thirty (30) and forty-four (44) days prior to the tour start date, 70% of the total tour price will be refunded —– From the eligible refund amount, we will deduct the costs of any booked  train journeys, boat tours, non-refundable deposits paid to heritage hotels, special boutique hotels, and jungle lodges —– Please note that flight cancellations—both domestic and international—are subject to the cancellation policies of the respective airlines, and will be handled separately from our tour refund terms.

➜ For cancellations received between fifteen (15) and thirty (30) days prior to the tour start date, 25% of the total tour price will be refunded —– Please note that flight cancellations—both domestic and international—are subject to the cancellation policies of the respective airlines, and will be handled separately from our tour refund terms.

➜ For cancellations received less than fifteen (15) days before the tour commencement, no refund will be possible. In such cases, all payments made will be considered non-refundable due to the commitments and advance payments made to hotels, guides, jungle safaris, transport providers, and other third-party service providers. Flights remain subject to the terms and conditions of the respective airlines.

We recommend our clients to take out travel cancellation insurance, in case of any unfortunate circumstances when you need to cancel the trip. In such a scenario, you can claim from the travel cancellation insurance all the costs involved in the cancellation. For more information on the conditions of the policy coverage you need to refer to the terms and conditions of the travel insurance policy.

3.2 After a tour has started, no refunds will be made due to services not used by the customer, any late arrivals, or early departures for whatever reason, neither for any days missed during the trip.

3.3 Any changes or cancellations made to an international flight booked by VacationIndia.com might be subject to a different set of terms and conditions than the above. All such charges and fees will be fully charged to the client.

3.4 Payment of Refunds: VacationIndia.com will settle all applicable refunds within 30 days after receipt of an instruction or request for cancellations or changes to a tour.

4. Changes Made by The Company to the Tour Contract

4.1 Right to Change in Services

4.1.1 We reserve all rights to make any alterations to tour services detailed in the customer’s Travel Confirmation document after the customer’s acceptance of a Tour Contract. This is done according to the stipulations set out in Section 4.1.2

4.1.2 Possible reasons for alterations to tour services include the following:

↳ The cancellation of reservations or bookings done by any 3rd party service providers

↳ The unavailability of hotels, flights, jungle safaris, services, or other requests from the client

↳ Non-availability of services by third party providers because of bankruptcy, illness, death, termination of the business or whatever other reason

↳ In the event of a force majeure as set out in the following Section 5 below

4.1.3 We will do our very best to notify the client as soon as possible of any changes or developments before the tour starts

4.1.4 In case of the non-availability of any Hotel, flight, safari, or any other 3rd party services, the Company will offer the client an equivalent alternative. Only after receiving the Travel confirmation from the client will the Company go ahead with the new bookings

4.1.5 All changes will be made keeping in mind our client’s preferences and interests, and done within the overall, general aim and original plan of the existing itinerary as far as possible.

4.1.6 In the event that The Company is obliged to make material alterations
to the client’s tour, he/she may choose to either cancel the entire tour package or accept the changes made to the itinerary. All the above-mentioned policies regarding refunds (clause 3), charges and cancellations set out in this document will apply.

4.2 Accepting a New, Altered Tour Contract

4.2.1 When a client accepts an altered tour itinerary as mentioned in 4.1 above, The Company undertakes to send him/her the new, adjusted Travel Confirmation document. In case of additional costs involved in the changes made, the customer will receive a new invoice detailing the additional costs.

4.2.2 When you accept the new Travel Confirmation document with all the additional costs associated with it, the new, altered Tour Contract, as well as the new invoice, will replace the previous Tour contract and Invoice and will be binding.

4.2.3 If the client decides to decline the changed Travel Confirmation, or to cancel the existing Tour Contract he/she will be eligible for a refund for payments already made. All advisory, service and consultancy charges, as well as the expenses The Company incurred in order to provide these services will be deducted from the refund. Other deductions include all cancellation charges for reservations and bookings of 3rd party products and services, safari bookings, hotel reservations and flight tickets.

5. Changes or Cancellations of Tour Contracts Attributable to Circumstances Beyond the Control of the Company

5.1 The Company cannot not be held responsible or liable to a client, and neither be in breach of Tour contract in case of delays or failure to perform or fulfill the entire or any part of a Tour Contract, if such delays or failure is the result of circumstances and/or acts beyond The Company’s control. These include, but is not limited to: Force majeure events, also referred to as acts of God like fire, floods and earthquakes. Also included are explosions, government actions, war, invasions, hostilities even without a declaration of war, terrorist acts and threats, riots or civil unrest, a national emergency, insurrection and revolution, epidemics, strikes, lock-outs and other labor actions, even if not affecting The Company’s staff, as well as delays or restraints affecting any carriers, the delay or inability to obtain suitable or adequate supplies and materials, and the breakdown of telecommunications or power.

5.2 To avoid all doubt, force majeure events include the following:

a) The outbreak of an epidemic, pandemic or prevalent illness or disease that is a probable or actual threat to human life. This may be determined or designated by a state or country government entity, or any city or local government official. It may also be determined by the NCDC or National Centre for Disease Control of India, the WHO or World Health Organization or by the Government of India. Such outbreaks, without limitations, include SARS or severe acute respiratory syndrome, avian influenza, coronavirus, and atypical pneumonia.

b) Adherence to any travel restriction, warning or advisory issued in relation thereto by any city, country, local or state government entities, the Indian government, WHO or NCDC.

c) Quarantine and similar measures taken during the occurrence of the above-mentioned situations, issued by a government authority or agency to prevent and combat the spreading of infectious diseases.

d) The unavailability of services, information, or resources because of the mentioned situations. This includes, but is not limited to unattainability of services, information, or resources because of quarantine, shutdowns, or similar measures by any 3rd party providers whose service or information is relied upon by the Company to fulfill its obligations to its clients according to the Tour Contract.

5.3 If a force majeure event occurs, the Company may use its own discretion either to cancel a part of the tour or cancel or terminate the entire Tour Contract. If such a termination or cancellation is the result of a force majeure event, it follows that The Company will not be obliged to pay out any compensation, refunds, damages, or interests to the client. If such an event occurs and the trip has to be halted after the start of a tour, you can expect The Company to take all reasonable measures to bring you to your location of origin if a return journey is stipulated in the Tour Contract. However, the client will have to pay all the additional costs for a return journey.

5.4 In the event that a Force Majeure event, which includes fire, flood, earthquake or other natural disaster, war, invasion or hostilities of any kind (whether or not war is declared), explosion or accident, governmental actions, orders or restrictions, riot, civil unrest or insurrection, terrorist acts or threats, national emergency or revolution, epidemic, pandemic or other public health crisis, strike, lock-out or other labor dispute, road blocks due to any reason, necessitates a change to the travel route or destinations, any additional costs arising from such changes—including but not limited to accommodations, transportation (flights, trains, transfers), guiding services or other ground-handling services—shall be borne by the client, in addition to the tour price already paid.

5.5 If, because of a force majeure event, a tour is halted temporarily, the client is not entitled to any refunds from the Company. This includes but is not limited to unavailability or limitations of services in hotels, sightseeing, restaurants, shopping trips, etc. even though they form part of the tour itinerary.
 

6. Our Liability for Acts by a Third Party

6.1 Our company will not be held accountable and will not take responsibility for losses suffered of limb or life, money, property, delays, discomfort, hardships, or sickness by any of our clients as a result of an omission or act by a third party. This includes third parties booked or hired by The Company to deliver services during the trip.

6.2 Furthermore, The Company cannot be held liable or responsible for any omissions or acts by co-travelers which result in injury, danger or damage to limb, life or property, hardships, or delays to our clients.

7. Cooperation with Our 3rd Party Service Providers

7.1 During the tour, clients are obliged to cooperate fully and throughout with staff members of all 3rd party service providers, including hotel and airline personnel, tour guides, local handling agents and other service providers

7.2 Your cooperation is also required and expected to assist all such third parties with the mitigation and avoidance of damages, and to keep all such damages to a minimum if disruption of any services occur.

7.3 Any grievances or complaints concerning third parties should immediately be reported to the company. The situation will be assessed, and the necessary action will be taken to solve the problem at The Company’s sole discretion.

8. Complying with All Applicable Laws

8.1 Clients will agree to adhere to and respect all the applicable codes of conduct, rules, regulations and laws in regard to the use of services, facilities and products in every city, state, country or locality he/she travels in during the tour.

8.2 If a client violates any applicable rule, regulation, code of conduct or law during his/her tour in any city, state, country or locality, the customer will be held solely liable, and any penalties, prosecution, or disadvantages to him/her will be his/her own responsibility. The Company will not be held responsible or liable for such omissions or actions by its clients.

9. Requirements for Passports and Visas

9.1 It is the client’s responsibility to make sure his/her passport is valid for minimum 6/six months after the date of return of client’s trip

9.2 It is the client’s responsibility to acquaint him/herself with the necessary information and all the details concerning visa requirements, as well as all the norms and rules relating to the country or region you are traveling to.

9.3 Clients need to organize their own visas. On agreement in certain circumstances Company may facilitate the process to procure a visa on a client’s behalf.

9.4 The price for the tour you receive in proposals or itineraries from our company regarding your trip does not include the payment for procuring a visa.

10. Company Liability when Facilitating a Visa Application

10.1 If The Company accedes to obtain visa documentation on a client’s behalf, it will not be held responsible if a visa is not issued, nor for any resulting delays, omissions, expenses, damages, losses, or costs involved. Clients should acknowledge that only Embassies, High Commissions, Consulates, and the sovereign government of a country are sanctioned to grant and issue visas, immigration clearances and other such official permits.

10.2 When submitting application documents to us, clients shall ensure they are done according to the prescribed format, completed accurately and correctly, and are accompanied by all the relevant and required photographs and documents. The Company should receive them within the specified time to be able to obtain a visa and other necessary permits timeously. Clients should check the issued documents and permits for errors or irregularities. The Company cannot be held responsible for the rejection of a visa application done by yourself or by us due to inaccurate and/or insufficient information and documents, or for whatever reason.

10.3 If a client is unable to start his/her tour or continue to travel during a booked trip due to a rejected visa, non-issuance, or a defective visa by the concerned Embassy, he/she may opt to postpone or cancel the tour. The terms and conditions described in Clause 5 is applicable in such an event.

11. Losses Incurred During Your Tour

11.1 The Company will offer assistance with insurance claims and/or reports to the police in case of damage to, loss or destruction of clients’ possessions during the tour.

11.2 The Company cannot be held responsible for losses caused by unforeseeable events such as theft, robbery, etc. We will, however, assist with an ensuing investigation.

11.3 The loss of passports, luggage, or any items of value by an airline or at airports, is not the responsibility of The Company. We will, however, assist with retrieval and investigation.

11.4 The Company is furthermore not liable for any loss of possessions at hotels, restaurants, monuments, scenic spots, or in vehicles but clients can expect our assistance where possible.

11.5 You carry the sole responsibility to always keep your passport and visa safe. The Company will assist in retrieving lost items where possible. If such a document is left at an overnight hotel, we will arrange to pick up and deliver it to our client at his/her current location. The client will carry all costs involved.

11.6 If a client discovers that he/she bought a counterfeit or fake product, even at markets or shopping stops as per the Tour itinerary, The Company cannot be held responsible for such purchases. Clients should always inspect goods before purchasing them to identify any counterfeit products.

12. Modification and Cessation of Services

We reserve all rights to discontinue or modify the tour services to any client who behaves in an objectionable or illegal manner towards agents and employees. Offensive behavior is defined as conduct, which is of a sexual nature, racially offensive or obscene.

No illegal drugs of any kind will be permitted on any of the tours to India, Nepal, Bhutan, or Sri Lanka. The possession and use of drugs are contrary to the law in these countries, and it also puts other members in the group at risk. In some regions of India, it is customary and part of the local culture to smoke opium and marijuana, but it is unacceptable for anyone traveling with VacationIndia.com. We strongly believe in a philosophy of treating everyone we meet with the utmost respect, especially the local people we encounter along the way; they are the very fabric of the diverse and colorful culture of India. In the same vein, we believe that exploiting prostitutes shows a disrespect that cannot be tolerated. Therefore, any client who uses the services of a prostitute or is found with drugs in his/her possession, will be expelled immediately.

13. Intellectual Property Rights Regarding Company Websites

13.1 When referring to The Company websites, it includes all content created by VacationIndia.com, its licensors, associates, and partners.

13.2 The Company’s intellectual property rights are applicable for all the software underlying our company websites, material and services published by us on our websites and otherwise. It includes, but is not limited to all written content, graphics, photographs, illustrations, images, advertisements, service marks, trademarks, logos, video, and audio clips, as well as flash animation. All the above mentioned is the property of The Company, its licensors, associates and/or partners. All written content, images and photographs are protected under the DMCA, of Digital Millennium Copyright Act of the USA.

13.3 All the services that The Company provide are for our clients’ personal use only and not for commercial use by them. No client is allowed to copy, modify, transmit, distribute, reproduce, perform, publish, create works derived from, license, or sell off any information, Intellectual Property Rights, software, services, or products acquired from our company nor our websites, and neither from our advisors and travel consultants without clear prior consent in writing from us.

14. Insurance

14.1 The Company is not Liable
It is the client’s choice and obligation to secure the necessary insurance coverage unless The Company explicitly undertakes to cover the insurance for a specific product or service. We are not liable and cannot be held responsible for whatever choice you make regarding insurance coverage either purchased by you yourself through a 3rd party or bought by The Company.

14.2 Insurance Coverage Provided by a Third Party
All insurance coverage, including that bought by The Company as part of its service, is provided by a 3rd party company. It is therefore subject to all the terms & conditions of that specific insurance company. Any appeals for services and claims regarding the policy should be directed to the said insurance company and done according to its terms and conditions. Clients should agree and acknowledge that VacationIndia.com has no jurisdiction over any third-party insurance provider, nor its decisions for coverage. It follows that our company is therefore not liable or responsible for claims processing, policy coverage or the refusal of any such claims to the provider.

14.3 Travel Insurance
We strongly advise our clients to take out both travel insurance, as well as travel cancellation insurance. It should be done well in advance of the commencement of the trip. This is essential to protect you from needing to pay fees resulting from Tour Contract changes and/or cancellations as discussed in the above Clause 5, depending on the nature of your policy.

15. Important Terms and Conditions Applicable during India, Nepal, Bhutan and/or Sri Lanka Tours

15.1 The Company cannot be held liable for any delay in flight, cruise ship or train due to any reason. In case your cruise ship, train or flight is delayed and because of this delay you lose your connecting flight or train, we cannot be held responsible. In case your flight, cruise ship or train is cancelled or delayed, and you choose to change the mode of transportation, like rent a car or book a new flight, to reach your destination, you have to pay extra for it. Of course, any refundable amount that we receive from cancelling your cruise ship, train or flight will be adjusted in the extra payment.

15.2 In case your domestic flight is cancelled by the airline, we will offer to book you another flight. You will need to pay the difference in airfare. In case you have to spend an extra night in a hotel at any destination due to any delay or cancellation of flight, train or cruise ship, you need to pay for that additional night in the hotel, as well as for the airport, the railway station or harbor transfers.

15.3 If you apply for an India visa through us, the visa fee and visa processing charges will be non-refundable in case you cancel the trip or postpone the trip due to any reasons.

15.4 When you travel, make sure to arrive at the railway station, harbor or port, or airport well ahead of time. We always take into account the traffic situation and allow enough time for unexpected delays when transferring clients to the airport, railway stations or harbor, but we cannot be held liable if a client misses a train, ship or flight due to extreme traffic situations, protests, other unexpected traffic congestion or if a client checks out later than agreed upon. The client is then expected to make another booking him/herself and bear all costs involved. There will be no refund for missed trains, ship cruise or flights in such cases.

15.5 The Company reserves the right and will cancel a boat cruise if instructed by local administrations or when adverse weather conditions necessitate it, and high-water levels make such a cruise dangerous.

15.6 The Company may cancel camel or elephant rides, even if they are part of your tour program due to adverse weather conditions when paths are slippery and dangerous, or when the animals are not available. Sometimes it happens that local authorities cancel such rides during religious festivals or for other reasons. In these cases, no refunds will be made.

15.7 We reserve the right to change the route if there is any protest or blockage of roads by the protesters. In such a scenario, if any extra cost arises, that must be paid by the customer. For example, if there is an obstruction of the highway, and the client decides to take a flight instead of making the road journey, the client must bear the cost of the flight and the airport transfers. Moreover, if due to such protests, the client has to extend his or her stay in the hotel, the price for that extended stay has to be borne solely by the client.

15.8 Early check-in or late check-out is totally at the discretion of individual hotels and our company cannot confirm or guarantee its clients any early check-in or late check-out in any hotel during the trip. Of course, at the request of the client, we can forward the request to the hotel.

15.9 If you want to use an online check-in for a domestic or international flight booked through us, you have to arrange that yourself. At an additional charge we will do your online check-in for you.

15.10 During the trip to mountainous regions like Kashmir, Leh & Ladakh and Darjeeling & Sikkim or any similar destinations landslides or avalanches may occur and block the roads. Although the local authorities do their best to clear the road as soon as possible, clearing the road may take 1 to 3 days. In that case, if a client cannot drive to the next destination and has to spend more nights in his/her present destination, the client has to bear the hotel expenses for the additional nights. If the mode of transport needs to be changed, for example from road journey to flight, the client will be responsible for the expenses of the flights. No refunds will be provided for the hotels which were not used because of this inconvenience.

15.11 Neither The Company, nor any of our representatives including guides, staff members, drivers and handling agents can be held responsible for any of the purchases you make while on tour. The Company is not responsible for defective products, or delays in shipping of the purchases to your country of origin. The client is solely liable and responsible for all purchases and transactions made by him/herself during the tour, excluding those done through the Company. We will not screen, control in any manner or censor any purchases or transactions, and neither will we make any decisions about the legality or validity of any such purchases or transactions under the laws governing any jurisdiction. Therefore, the Company recommends its clients to practise due diligence, common sense and rationality while purchasing or shopping during their India trip or other Asian countries trip.

15.12 There will be no refunds for unused services. So, if the client decides to skip a visit to a monument to rather relax at the hotel pool, the entrance ticket to that monument is non-refundable. As The Company pays all services beforehand, clients cannot expect a refund if they for instance decide to rather walk up to Amer Fort instead of taking the scheduled elephant ride.

15.13 For connecting flights within India, we recommend a minimum layover time of 1.5 hours to 2.5 hours. And for International connecting flights we recommend a minimum layover time of 2 hours 30 minutes. In any case, even if the flights are booked through the Company, the company cannot be held liable if a client misses his or her connecting flight. Clients should agree that we are only a service provider, therefore we do not have any control if there are any last moment changes in flight schedules by the Airline due to any reason whether it is technical failure, technical delay, adverse climate conditions or whatsoever.

15.14 Any hotel reserved by VacationIndia.com (“the Company”, Vacation India Travel Company) may, for reasons such as on-site weddings, conferences, group bookings or other operational requirements, release or cancel a confirmed reservation up to sixty (60) days before the scheduled check-in date. The Company cannot be held liable for such releases or cancellations by the hotel. In the event that a booking is released or cancelled, the Company will—with the client’s approval—secure an alternative hotel of comparable standard and value, and will provide the client with the hotel’s or supplier’s cancellation notice as proof. Should the client elect to upgrade to a higher-category property, the client will be responsible for any resulting price differential.

15.15 Swimming Pool Availability: The Company shall not be held liable for the unavailability or non-functionality of the swimming pool at any accommodation, whether due to renovations, maintenance or any other cause, during the client’s stay.

15.16 Jungle Lodge Wi-Fi: Some jungle lodges—owing to their off-beaten locations within the jungle perimeter—offer Wi-Fi only at reception areas and not in guest rooms. If in-room Wi-Fi is essential for you, please notify your Tour Operator in advance so that we may arrange a lodge that provides Wi-Fi access directly in the rooms.

15.17 General Wi-Fi Connectivity: While almost all accommodations in India offer complimentary Wi-Fi in rooms and public areas, the Company cannot be held responsible for poor network performance, low signal strength or intermittent connectivity during the client’s stay.

15.18 If, after booking confirmation, a hotel advises that it is undergoing renovation and cannot accommodate our guests, the Company will immediately notify the client—accompanied by the hotel’s or supplier’s cancellation notice as proof—and propose an alternative of equivalent standard. Should the client elect to stay in a higher-category property, the client will be responsible for any resulting price differential.

15.19 At VacationIndia.com, we provide our clients with detailed information about the hotels, homestays, tent accommodations and heritage properties we offer, including direct links to each hotel’s website. Many of our clients opt for a mix of 4-star hotels, homestays, and palace hotels. We take great care in selecting accommodations with positive reviews and a good reputation.

When booking the trip, it is important for the client(s) to review the hotels, their facilities, locations, and guest feedback to ensure they meet their expectations. If client(s) feel that any of the proposed hotels do not align with your preferences at the time of booking, you can request a change, and we will do our best to accommodate your request.

However, please note that once the trip is booked and payment for the hotel is made, changes to the accommodation are no longer possible, whatever the reason. Should you decide to change hotel(s) after arrival in India, the full cost of the new hotel will be your responsibility, and no refunds will be issued for the original Hotel booking.

We encourage you to carefully review all accommodation details before confirming your booking to ensure a pleasant and seamless travel experience.

15.20 Itinerary and Sightseeing Modifications Due to Local Elections: We reserve the right to make changes to the itinerary or sightseeing schedule of local tours due to local political events, such as elections. Since election dates are typically announced only a few days in advance, and guests confirm their trips well ahead of time, these adjustments may be necessary. Such changes will be made in good faith to minimize any inconvenience to our guests.

If these changes result in additional costs, they will be the responsibility of the client. Should the guests choose not to accept these changes or are unwilling to cover any extra costs, they are free to cancel the trip, either in full or in part. Any refunds will be issued according to our cancellation policy.

15.21 If you have chosen a homestay or heritage hotel at any destination, please be aware that some homestays may be located in the older parts of the city and may require climbing steep steps to reach your room, which could be on the 3rd or 4th floor. These homestays or heritage hotels may not have elevators. We recommend checking the details of such homestays or heritage hotels carefully before confirming your trip with us. “Please understand that once you arrive at the hotel, last-minute changes to the reservation may not be possible.”

15.22 The tour includes various activities such as boat rides, elephant rides, jeep safaris in national parks and tiger reserves, as well as other similar experiences. The prices for these activities are subject to change over time. As most of our clients book their trips well in advance, if there is any price increase for these activities between the booking date and the trip commencement, guests will be required to pay the difference in price at the start of the trip.

15.23 When a client books seat selections on any domestic or international flight through Vacation India Travel Company, we immediately reserve and pay for those seats with the airline and promptly send the client updated tickets showing their chosen seats. However, airlines may sometimes change aircraft types or rebook passengers onto alternative flights, which can result in the originally selected seats not being available. In such cases, we will liaise with the airline on the client’s behalf to secure their preferred seats on the new flight or to request a refund of the seat-selection fee; nonetheless, all seat-assignment changes and refunds remain subject to the airline’s policies, and the Company cannot be held responsible if the airline denies the preferred seats or a refund.

15.24 Vacation India Travel Company will book domestic flights for clients as soon as a trip is confirmed. Because these flights are reserved well in advance of your start date, airlines may later adjust schedules in ways that no longer align with your itinerary. Should this occur, we will arrange an alternative flight that fits your travel plan; any refund resulting from the original booking will be applied toward the new reservation. The client is responsible for paying any additional fare difference incurred.

15.25 Food & Beverage Policy: The majority of hotels (approximately 95%) included in our tour packages provide both vegetarian and non-vegetarian cuisine, as well as alcoholic and non-alcoholic beverages.

A limited number of properties may serve only vegetarian fare and/or may restrict or prohibit the sale of alcoholic drinks on their premises. It is the client’s responsibility to review, prior to booking, the dining and beverage options available at each proposed hotel.

If a client requires non-vegetarian dishes and/or alcoholic beverages at a specific property, they must notify the tour operator in writing at least 60 days before the scheduled check-in date. Upon timely notification, we will endeavour to arrange alternative accommodation that meets the client’s dietary and beverage requirements.

Any additional charges incurred as a result of upgrading or substituting hotels to satisfy these requests shall be borne by the client and added to the final tour invoice.

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At Vacation India Travel Company, our guiding philosophy is to do everything in our power to ensure you feel comfortable, delighted and completely satisfied. We value long-term relationships with all our clients and guarantee 24/7 support throughout your journey, so you can relax and enjoy an unforgettable travel experience.

May 1, 2025